Privacy Policy

Last Updated: September 4, 2026

Welcome to Teklava. This Privacy Policy explains how Teklava.com (“Teklava”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit our website, create an account, place an order, or communicate with us.

At Teklava, we respect your privacy and are committed to protecting your personal information. By accessing or using Teklava.com, you agree to the practices described in this Privacy Policy.

1. Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the conditions below. These definitions apply whether the words appear in singular or plural form.

Definitions

• Account means a unique account created by you to access certain features or services on Teklava.com.
• Company, Teklava, We, Us, or Our refers to Teklava.com, Bangladesh.
• Country refers to Bangladesh.
• Device means any device capable of accessing our website, including a computer, smartphone, tablet, or similar device.
• Personal Data means any information that can identify or reasonably be linked to an individual.
• Service refers to the website, products, features, and services provided through Teklava.com.
• Service Provider means a third-party company or individual that assists us in operating our website, processing payments, delivering orders, analyzing website usage, or providing related services.
• Usage Data means information collected automatically when you access or use our website.
• You means the individual accessing or using Teklava.com.

2. Information We Collect

We may collect different types of information to provide and improve our services.

Personal Information

When you place an order, create an account, contact us, or use our services, we may collect information including:

• Full name
• Email address
• Mobile or phone number
• Delivery address
• District, city, and postal code
• Account information
• Order and purchase history
• Customer support communications

We collect information that is reasonably necessary to process orders, deliver products, provide customer support, and improve our services.

Usage Data

Usage Data may be collected automatically when you visit Teklava.com.

This information may include:

• Internet Protocol (IP) address
• Browser type and version
• Device type
• Operating system
• Pages visited on our website
• Date and time of visits
• Time spent on pages
• Referring website or source
• Device identifiers
• Diagnostic and performance information

3. Cookies and Similar Technologies

Teklava.com may use cookies and similar technologies to improve your browsing experience and website functionality.

Cookies may be used to:

• Remember your preferences
• Keep products in your shopping cart
• Maintain login sessions
• Improve website functionality
• Analyze website traffic and visitor behavior
• Improve marketing and advertising performance

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of Teklava.com.

4. How We Use Your Personal Information

Teklava may use your personal information for the following purposes:

To Process Orders

We use your information to process orders, confirm purchases, arrange delivery, process payments, and provide order-related support.

To Manage Your Account

Your information may be used to create and manage your account and provide access to account-related features.

To Contact You

We may contact you by phone, SMS, email, or other available communication methods regarding your orders, deliveries, account activity, customer support requests, or important service updates.

Marketing and Promotions

With your permission or where permitted by applicable law, we may send promotional offers, product updates, discounts, and marketing communications.

To Improve Our Services

We may analyze website activity, customer feedback, and usage information to improve our products, services, website performance, and customer experience.

5. Sharing Your Personal Information

Teklava does not sell your personal information to third parties.

We may share limited personal information with trusted service providers when necessary for:

• Order delivery and courier services
• Payment processing
• Website hosting and technical support
• Analytics and website performance
• Customer service and communication

These service providers are permitted to use your information only as necessary to provide their services or comply with legal obligations.

6. Payment Information

Teklava may use third-party payment providers and secure payment gateways to process transactions.

We do not intentionally store your complete debit card or credit card information on our servers when payments are processed through third-party payment gateways.

Payment providers may process your information according to their own privacy policies and security procedures.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Process and fulfill your orders
• Provide customer support
• Comply with legal and regulatory obligations
• Resolve disputes
• Prevent fraud and protect our business
• Improve our services

When personal information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

8. Data Security

We take reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Teklava.com uses appropriate security measures to help protect information transmitted through our website. However, no internet-based system or method of electronic storage can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw consent where applicable
• Request information about how your data is used

To exercise these rights, please contact us using the contact information provided below.

10. Request Deletion of Your Personal Data

You may request the deletion of your personal information by contacting Teklava.

Please send your request to our email address with the subject:

Data Deletion Request

We may need to verify your identity before processing your request. Your information will be deleted or anonymized where applicable, except where we are legally required to retain certain information.

11. Third-Party Links

Teklava.com may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any external website you visit.

12. Children’s Privacy

Teklava.com is not intended to knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us so we can take appropriate action.

13. Disclosure Required by Law

Teklava may disclose personal information when required to do so by applicable law, government authorities, court orders, or other valid legal processes.

We may also disclose information when reasonably necessary to:

• Comply with legal obligations
• Protect the rights and property of Teklava
• Prevent fraud or security threats
• Investigate suspected wrongdoing
• Protect the safety of customers and the public

14. Changes to This Privacy Policy

Teklava may update this Privacy Policy from time to time to reflect changes in our business practices, services, legal requirements, or privacy practices.

Any updates will be posted on this page with a revised Last Updated date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us: