Return & Refund Policy

At Teklava, customer satisfaction is important to us. We aim to provide quality products and a reliable shopping experience.

This Return & Refund Policy explains the conditions under which customers may request a return, replacement, or refund for products purchased from Teklava.com.

Please read this policy carefully before placing an order.

1. Return Eligibility

A product may be eligible for return or replacement if it meets the applicable conditions outlined in this policy.

Return requests may be considered in situations such as:

• You received the wrong product.
• The product was damaged during delivery.
• The product has a verified manufacturing defect.
• The product delivered does not match the confirmed order.
• A required product component or item is missing from the package.

2. Conditions for Returning a Product

To be eligible for a return or replacement, the product should generally meet the following conditions:

• The product must be in its original condition.
• The product should include its original packaging where applicable.
• All accessories, manuals, and included items should be returned.
• The product should not show signs of misuse or physical damage caused by the customer.
• Proof of purchase or order information may be required.

Teklava reserves the right to inspect the returned product before approving a return, replacement, or refund.

3. Non-Returnable Products

Certain products may not be eligible for return or refund depending on their nature, condition, or usage.

Products may not be accepted for return if:

• The product has been used, damaged, or altered after delivery.
• Original packaging, accessories, or included items are missing.
• The damage was caused by improper use or handling.
• The product was purchased under a special clearance or non-returnable offer, where clearly stated.
• The product category is restricted from return for hygiene or safety reasons.

4. Damaged or Incorrect Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact Teklava as soon as possible after receiving your order.

To help us investigate the issue, we may request:

• Your order number.
• Photos or videos showing the issue.
• Photos of the product and packaging.
• A brief description of the problem.

After reviewing the information, Teklava will determine whether the product qualifies for a replacement, return, repair, or refund according to the applicable circumstances.

5. How to Request a Return or Refund

If you believe your order qualifies for a return or refund, please follow the steps below:

1. Contact Teklava customer support.
2. Provide your order number and purchase details.
3. Explain the reason for your return or refund request.
4. Provide photos or videos if requested by our support team.
5. Wait for our team to review your request and provide instructions.

6. Refund Policy

If a return or refund request is approved, Teklava will process the refund according to the circumstances of the order and the payment method used.

Refund processing time may vary depending on payment providers, banks, mobile financial services, and other applicable procedures.

Any applicable delivery charges, service charges, or other costs may be considered when processing a refund, depending on the reason for the return and the specific order circumstances.

7. Product Replacement

Where applicable, Teklava may offer a replacement instead of a refund.

Replacement availability depends on product stock and the verification of the reported issue.

If an identical replacement product is unavailable, Teklava may discuss alternative solutions with the customer.

8. Return Shipping Costs

Responsibility for return delivery costs may depend on the reason for the return.

• If Teklava delivered an incorrect, damaged, or defective product, applicable return arrangements may be handled according to the circumstances.
• If a return request is made for reasons not caused by Teklava, the customer may be responsible for applicable return delivery costs.

Our customer support team will provide relevant instructions regarding return shipping arrangements when a return request is approved.

9. Order Cancellation

Customers may request cancellation of an order before it has been processed or dispatched.

Once an order has been dispatched to a courier or delivery partner, cancellation may no longer be possible.

Teklava reserves the right to cancel an order due to product unavailability, pricing errors, suspected fraudulent activity, or other operational reasons.

10. Product Inspection

Returned products may be inspected by Teklava or an authorized service provider before a final decision is made regarding a replacement, repair, return, or refund.

If an inspection determines that the reported issue resulted from misuse, accidental damage, unauthorized modification, or improper use, the return or refund request may not be approved.

11. Changes to This Return & Refund Policy

Teklava reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be published on this page with an updated Last Updated date.

We encourage customers to review this policy periodically before making a purchase or submitting a return request.