Delivery Policy

Welcome to Teklava. We are committed to providing a smooth, reliable, and convenient shopping experience for our customers across Bangladesh.

This Delivery Policy explains how we process, ship, and deliver orders placed through Teklava.com. Please read this policy carefully before placing your order.

1. Delivery Coverage

Teklava currently delivers products to customers across Bangladesh through our delivery partners and courier services.

Delivery availability may vary depending on your location, courier coverage, product type, and other operational factors.

2. Estimated Delivery Time

Delivery times may vary depending on your delivery location, product availability, order confirmation, and courier service operations.

3. Order Processing

Once you place an order on Teklava.com, our team will review and process your order. In some cases, we may contact you to confirm your order before dispatch.

Your order may go through the following steps:

• Order placement
• Order verification and confirmation
• Product availability confirmation
• Order packaging
• Dispatch to the delivery or courier partner
• Delivery to your provided address

Orders are generally processed during our regular business operations. Processing times may vary depending on product availability and order volume.

4. Delivery Charges

Delivery charges may vary depending on your delivery location, order size, product type, promotional offers, and courier service requirements.

The applicable delivery charge, where available, will be displayed during checkout or communicated to you before order confirmation.

Teklava may occasionally offer free delivery promotions subject to specific terms and conditions.

5. Order Tracking and Delivery Updates

After your order has been processed and dispatched, you may receive delivery updates through phone calls, SMS, email, or other available communication methods.

Delivery updates depend on the courier or delivery service used for your order.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and active contact number when placing an order.

Please ensure that your delivery information includes:

• Correct recipient name
• Active mobile number
• House, road, or area information where applicable
• District and city
• Additional location details if necessary

7. Failed Delivery Attempts

If a delivery attempt is unsuccessful because the customer is unavailable, unreachable, refuses the order, or provides an incorrect address, our delivery partner may attempt to contact the customer.

Additional delivery attempts may depend on the policies and procedures of the assigned courier or delivery service.

Orders returned due to unsuccessful delivery may be subject to additional delivery charges if the customer requests re-delivery.

8. Delivery Delays

While we make every effort to deliver orders within the estimated delivery timeframe, certain circumstances may cause delays.

Delivery delays may occur due to:

• Severe weather conditions
• Public holidays or special events
• Courier service delays
• High order volume
• Transportation disruptions
• Remote delivery locations
• Unexpected operational circumstances

Teklava will make reasonable efforts to keep customers informed when significant delivery delays occur.

9. Product Availability

All orders are subject to product availability. In rare cases, a product displayed as available on Teklava.com may become unavailable before your order is processed.

If a product is unavailable, we may contact you regarding alternative options, order cancellation, or any applicable refund arrangements.

10. Receiving Your Order

We recommend checking the package carefully when receiving your order.

If you notice visible damage to the package or believe there may be an issue with your order, please contact Teklava customer support as soon as possible.

Any return, replacement, or refund request will be handled according to our applicable Return and Refund Policy.

11. Changes to This Delivery Policy

Teklava reserves the right to update or modify this Delivery Policy at any time.

Any changes will be published on this page with an updated revision date. We encourage customers to review this page periodically for the latest information regarding our delivery services.